Appointment Coordinator
The H5 Group of Companies offers a truly unique experience for its employees. As one of Manitoba's largest employers, we have great opportunities for each and every employee to find their perfect career path. When coming to work with us, you'll find a professional work environment with a group of engaged individuals wanting to provide the best customer experience possible.
If honesty, integrity, and superior customer service are your watchwords and you enjoy working in a fast-paced environment, then we are looking to add you to the team! Twin Motors The Pas has an immediate opening for an experienced Appointment Coordinator to join our successful dealership. There are great opportunities to advance within the company and create the work environment you want to be a part of. We are passionate about long-term relationships with our teammates, clients, and communities.
If you are result-driven, goal-oriented, love dealing with people, and look for the opportunity for career development within a dynamic and exceptional team, look no further! We provide the best management team, a friendly work environment, and the opportunity for advancement within the organization.
Job Responsibilities:
Developing and maintaining relationships with customers to exceed customer expectations and build customer loyalty
Creating good public relations consistent with effective use of timelines
Making prospecting calls inviting prospects to the dealership
Making Customer Satisfaction & Sales Satisfaction follow up calls
Promoting and seeking out opportunities to deliver a top-notch customer experience
Advising customers on special-order parts status, appointment reminders and recall campaigns
Demonstrating a high level of product knowledge, including participating in any and all product training available
Answering inbound appointment calls
Other duties as assigned by manager
Continuous Learning & Improvement:
We are committed to our employee’s continuous learning and development and as such, training is provided through orientation, self-assessments, coaching sessions and demonstrations with managers.
The Ideal Requirements:
An upbeat, positive “smile” on the phone
Ability to work in a process-driven work environment
Ability to handle heavy phone contact
Ability to work with multiple software applications
Ability to maintain records using a computerized system
Strong organization, time management, computer, and basic math skills
A competitive and self-motivated attitude that thrives on goals
Professional work ethic
Positive energy and eagerness to improve
Consistent, professional dress and manner
Excellent written and verbal communication skills
Ability to contribute positively as part of a team, helping out with various tasks as required
Social media savvy
A valid Manitoba Driver’s License
Prior experience as a receptionist or in a related field (preferred)
Experience with administrative and clerical procedures (preferred)
Dealership experience considered an asset
Why Work for H5 Group of Companies Group:
Competitive Compensation Package & Group Health Benefits
Training & Development Support
Telus Online Health
Vehicle Purchase & Service Incentives
Opportunities for Career Advancement
Employee events
Employee recognition & rewards
Fun & Supportive Culture
We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!
H5 Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at meaghan.colgan@twinmotors.ca or jessica.dugray@h5group.ca
