Administrative Assistant

Summary:

Reporting to the Body Shop Manager, the Administrative Assistant is responsible for excellent customer experience for the business. As the face of the company, the individual in this role must thrive in a fast-paced, customer centric role where effective communication, organization and ensuring strong administrative skills are required.

Job Responsibilities:

• Developing and maintaining relationships with customers to exceed customer expectations and build customer loyalty

• Greeting customers and visitors ensuring optimum customer service, displaying a great first impression of the Collision Centre

• Answering and directing a high volume of phone calls through a multi-line switchboard and ensuring messages are delivered to the respective parties, using a courteous telephone manner

• Intake customers dropping off for collision and glass repair

• Create MPI glass claims and process

• Schedule customers for repair and estimates

• Monitor the process of each vehicle throughout the day and updating customers

• Acting as liaison between customer and technicians, managing the status of work orders

• Reviewing claims for sourcing proper parts, when required

• Assisting with the coordination of the daily traffic

• Providing detailed administrative support and performing various clerical tasks which include but are not limited to typing, filing, maintaining service logs, and data entry

• Reconciling cash drawers daily

• Maintaining the housekeeping of the office area ensuring maintenance issues are reported immediately

• Maintaining a positive working relationship with team member and management in a team environment

• Additional duties as assigned by management.

Continuous Learning & Improvement:

• We are committed to our employee’s continuous learning and development and as such, training is provided through orientation, self-assessments, coaching sessions and demonstrations with managers.

The Ideal Requirements:

• Exceptional organizational skills and the ability to work on multiple projects in a fast-paced environment

• The ability to be assertive as required in order to ensure adherence to schedules and timelines

• Demonstrated critical thinking skills and comfort researching and gathering information from various sources

• Customer focused individual

• Strong teamwork skills as well as the ability to work independently

• Proficient with computers

• Prior administrative experience, working with the public and balancing a till

• Ability to manage and balance daily cash reconciliation

• Basic bookkeeping tasks may be required

• Collision Centre experience considered an asset

• Positive energy and eagerness to provide excellent customer service

• Professional work ethic, consistent, professional dress and manner

• Excellent written and verbal communication skills, on the phone and in person

• Willingness to learn the business and grow in the company

• A valid Driver’s License

Why Work for the Twin Motors Auto Group: 

• Competitive Compensation Package & Group Health Benefits 

• Training & Development Support 

• EAP Online Health

• Vehicle Purchase & Service Incentives 

• Opportunities for Career Advancement 

• Employee events

• Employee recognition & rewards 

• Fun & Supportive Culture 

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

Twin Motors Auto Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at jessica@h5group.ca